Hotel Policies & Procedures Manuals
HMG best practice business’ model includes detailed written policy and procedure manuals for each hotel department which are used for training and compliance purposes. The following manuals index provides the reader with the overview of those extensive business practices employed by HMG in each of its hotels.
Accounting
- Purchasing
- Accounts Payable
- Accounts Receivable
- Expense Reports
- End of Day Package
- End of Week Package
- End of Month Package
- Payroll
- Budget Process
- Separation of Control Aspects
- Controlling Filling of Records
- Standard Forms
- Job Descriptions
Administration
- Security
- Third Party Regulatory Agencies
- Facsimile Cover Sheets
- General Manager and Director
- Sales Reader Files
- Telephone Etiquette
- Training Videos
- Medical Supplies
- Telephone Legislation
- Computer Programming Changes
- General Manager’s Weekly Reports
- Company Vehicles
- Management Work Week
- Vacation Policy
- Safe Security
- Vendor Commissions
- Acceptance of Gifts
- Telephone Fraud
- Guest Property Loss
- Operating Statistics
- Client Reports or Communication
- Capital Improvements
- Pre-Opening Procedures
- Bank Deposits
- Contracting Services
- Complimentary Policy
- Public Relations
- Job Descriptions
Maintenance
- Employee Policies
- Right to Know
- Guest Relations
- Emergency Fire Procedures
- Maintenance Supplies
- Inventory of Tools and Equipment
- Maintenance Requests
- Preventive Maintenance – Rooms
- Preventive Maintenance – Equipment
and Grounds
- Key Service and Inventory
- Furniture Fixtures and Equipment
- Inventory
- Swimming Pool and Spa Maintenance
- Pest Control
- Energy Consumption
- Landscaping
- Irrigation System
- Security
- Record Maintenance
- Lock-Out / Tag-Out Procedures
- Standard Forms
- Job Descriptions
Personnel
- Job Descriptions
- Equal Opportunity Employer
- General Equipment Policies
- Performance and Salary Reviews
- Grievances
- Hotel Vehicle Drivers
- Payroll Advances
- Solicitation and Distribution of Literature
- Pay Periods
- Overtime
- Vacations
- Holidays
- Insurance
- Meals
- Standard Forms
- Uniforms
- Parking
- Attendance
- Time Shifts
- Accidents / Injuries / Incidents
- Safety
- Lost and Found
- Crisis Management
- Guest Eviction
- Concession Agreements
- Contracts
- Guest Complaints
- Manager on Duty Program
- Food and Beverage General Polices
- Menu Changes
- Restaurant Allowances
- Liquor Purchases
- Food and Beverage Service
- Food Sanitation
- Beverage Sanitation
- Trade-Outs
- Standard Forms
Front Desk
- Equal Opportunity Employer
- General Equipment Policies
- Performance and Salary Reviews
- Grievances
- Hotel Vehicle Drivers
- Payroll Advances
- Solicitation and Distribution of Literature
- Pay Periods
- Overtime
- Vacations
- Holidays
- Insurance
- Meals
- Standard Forms
- Uniforms
- Parking
- Attendance
- Time Shifts
- Accidents / Injuries / Incidents
- Safety
- Lost and Found
- Crisis Management
- Guest Eviction
- Concession Agreements
- Contracts
- Guest Complaints
- Manager on Duty Program
- Food and Beverage General Polices
- Menu Changes
- Restaurant Allowances
- Liquor Purchases
- Food and Beverage Service
- Food Sanitation
- Beverage Sanitation
- Trade-Outs
- Standard Forms
- Job Descriptions
Sales & Marketing
- Marketing Plan
- Sales Training
- Sales Office System
- Advertising Sales
- Tools Trade Shows
- Sales Blitzes
- Complimentary Policy
- Weekly Sales Meeting
- Shift Checklist
- Cash Control
- Receipt of Cash
- Counting the Cash Drawer
- Key Control
- Deposit Witness Log Complimentary Policy Lead Form
- Shift Schedules
- Weekly Billing
- Mail Slot Procedures Safe Deposit Boxes
- Emergency Procedures-Guest Injury Emergency Fire Procedures
- Guest Complaints Guest Services
- Company Vehicle
- Front Office Standard Forms
- Job Descriptions
Housekeeping
- Personnel and Training
- General Housekeeping Policies
- Guest Safety
- Right to Know
- Uniforms and Nametags Scheduling of Personnel Key Control
- Supplies and Inventories
- Stocking the Room and Attendant’s Chart
- Standards for Placement of Room Furnishing
- Room Cleaning Schedule Making the Bed
- Carpet Care
- Daily Inspections
- Housekeeping Safety Lost and Found
- Mattress Rotation
- Laundry
- Standard Forms
- Leisure Program
- Site Inspection Procedures
- Sales Office Coverage
- Expense Reports
- Sample letters
- Sales Reporting
- Standard Forms
- Job Descriptions
Injury & Illness Prevention
- HMG Safety Policy
- Written Program
- Model Safety Program
- Right to Know
- Employee Safety Training
- Conducting Inspections
- Communicating Safety
- Other Cal/ OSHA Requirements
- Handling a Cal/ OSHA Inspections
- Property Program
- Exposure Control Plan for Blood- borne
- Pathogens
- January through December Activity
- Documentation
Get In Touch
11590 West Bernardo Court
Suite 211
San Diego, CA 92127
858.673.1534 Office
858.673.8539 Fax
info@hmghospitality.com
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